#1 PET BIZ COACH
Passion doesn't pay for the 4:00 AM emergency vet bills or the staff members who treat your facility like a social club.
I see the same thing everywhere: talented operators who are "full to capacity" but still can't afford a proper holiday because they're too busy playing chief firefighter.
You honestly don't know if your business has what it takes to let you actually turn off your phone.
Even though you've attended the 500-person industry seminars and listened to the gurus tell you to just post more on social media.
Stop Guessing And Start Executing.
CEO Scout's Honor Pet Resort, MI
The more successful Scout's Honor
gets, the harder it is to find someone who will push back on things I think to be true. I have been more productive in my new role in the past 30 days than I have since August.
If you own a pet care
business and you are struggling to transition from being a manager to to being your companies leader then look no further,
Dom is your man"
"We were probably just a mediocre dog daycare, probably treading water, not really growing, not developing, not becoming something it truly could become. We were steady, not really improving on numbers, didn't know about marketing, didn't understand it. I would say something that held us back was probably overthinking it and not joining when we should have done it straight away.
Profit-wise is tenfold. Just some of the things we implemented—membership—it's £60,000 a year! We're exclusive because we've got a membership now and we are different to everyone else; we stand out now and more people just want to come and use us . We've grown percentage-wise easily by double—easily double the size of what we were when we first joined Dom's world to what we are now.
In the first year it paid us back no end. You're mad if you don't do it."
Greenlin Pets Resort, PA
We were having trouble getting to the action phase.
We have found Dom's Accelerator program to be everything that was promised. We hit the ground running right away, and we've made more positive changes in our business in the last few months than I can ever remember making before in such a short time.
Dom's expertise has delivered tangible results. His approach not only holds us accountable but also ensures continuous improvement and growth. He's helping us to make changes that both increase our revenue and improveour services, and engaging with Dom is a decision that has propelled our business forward"
to Scale Your Facility Without Snapping.


Amy Smith - Australia's Number One Puppy Trainer
Wag Days Philly, PA
| How can I make my dog daycare or pet business more profitable? |
Often, the biggest opportunities are already inside your business.
Review your pricing regularly, introduce premium service options, increase average client spend with relevant add-ons and enrichment activities, build recurring revenue through memberships or packages, and improve client retention so you're not constantly replacing customers.
The goal should be to make each client more valuable, rather than assuming growth always means taking more dogs.
| How can I increase dog daycare revenue without taking more dogs? |
You can increase prices, introduce Good-Better-Best service levels, add enrichment activities and premium upgrades, create memberships, offer training or grooming services, introduce peak pricing and improve how frequently existing clients use your services.
Increasing the average value of each dog already coming through your doors can often be more profitable than simply trying to increase capacity.
| How do I raise my pet business prices without losing clients? |
Pet businesses with strong pricing power usually have a differentiated service, excellent client experience, regular communication, strong reviews and testimonials, premium options and a reputation that makes them difficult to compare with cheaper competitors.
You should also review your prices regularly rather than waiting until rising costs force you into a large reactive increase.
The stronger the perceived value of your business, the easier it becomes to charge appropriately for the service you provide.
| How can I attract higher-value clients to my pet business? |
Higher-value clients aren't necessarily looking for the cheapest daycare, boarding or pet care option. They are often willing to pay more for expertise, convenience, trust, better experiences and exceptional care.
Your website, marketing, offers, client experience and services should all demonstrate why your business is different.
Rather than trying to appeal to every pet owner in town, position your business specifically for the clients who value what you do and are happy to pay appropriately for it.
| How can I make my dog daycare or pet resort stand out from competitors? |
If every local facility offers daycare, boarding and grooming in roughly the same way, customers naturally start comparing businesses on price and convenience.
Instead, create distinctive services, signature experiences, enrichment programmes, premium upgrades, memorable events and your own way of delivering pet care.
You should also build your authority through educational content, email marketing, reviews, PR, books, guides and community involvement.
The objective is to become the obvious expert and destination pet business in your local market, rather than another interchangeable pet care provider.
| How can I create recurring revenue in my pet business? |
Recurring revenue makes a pet business more predictable because you're not starting every month wondering where the next booking will come from.
Depending on your business model, recurring revenue can come from daycare memberships, regular attendance programmes, subscription-style enrichment packages, training programmes, grooming plans or other services clients use repeatedly.
The best recurring revenue programmes provide a genuine benefit to the client as well as the business.
Done properly, they can improve retention, increase customer lifetime value and give you much greater visibility over future revenue.
| How can I stop my pet business relying on me every day? |
If everything requires the owner's involvement, the business needs better systems.
Start by identifying the tasks, decisions and problems that repeatedly come back to you.
Document how they should be handled, decide who should own them and train your team accordingly.
You can then build systems around areas such as client onboarding, staff training, marketing, sales, follow-up, memberships, promotions and customer communication.
The aim isn't simply to create more SOPs.
It's to gradually build a management-led business that can operate and grow without requiring the owner to personally push everything forward.
| What are the best ways to market a dog daycare or pet resort? |
A good marketing system might include email marketing, referral programmes, educational content, local partnerships, events, PR, client reactivation campaigns, automated follow-up and regular promotions.
Your client experience matters too. Reviews, referrals and word-of-mouth become considerably easier when you've created something customers genuinely want to talk about.
The ultimate goal is to build marketing assets and systems that continue generating enquiries, bookings and referrals, rather than constantly chasing the next customer.
| How can I turn my dog daycare into a premium pet care business? |
Premium pet businesses compete on value and experience rather than price.
That means looking beyond the basic service and considering everything the client experiences: your positioning, website, enquiry process, induction, facility, communication, staff expertise, enrichment, service options, reporting and follow-up.
You can then introduce premium services and experiences that solve additional problems or make the client's life easier.
Premium doesn't simply mean charging more.
It means deliberately creating a business that gives the right customers more reasons to choose you and fewer reasons to compare you on price.
| What does a pet business coach help with? |
That can include pricing, profitability, marketing, client acquisition and retention, recurring revenue, service development, staff systems, automation, positioning and reducing the owner's day-to-day operational involvement.
The most useful coaching should go beyond giving you more information. It should help you identify the biggest opportunities in your business, decide what to prioritise and implement proven strategies more quickly.
For established dog daycare and pet resort owners, this is exactly what we do inside the Dog Daycare Success Academy (DDSA).
